{"id":65032,"date":"2022-03-22T10:52:36","date_gmt":"2022-03-22T14:52:36","guid":{"rendered":"http:\/\/usfrontlinenews.com\/?p=65032"},"modified":"2022-03-22T10:52:37","modified_gmt":"2022-03-22T14:52:37","slug":"%e3%82%b0%e3%83%bc%e3%82%b0%e3%83%ab%e3%80%81%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%83%bb%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e8%87%aa%e5%8b%95%e5%8c%96%e6%a9%9f%e8%83%bd%e3%82%92%e6%8b%a1","status":"publish","type":"post","link":"http:\/\/usfrontlinenews.com\/?p=65032","title":{"rendered":"\u30b0\u30fc\u30b0\u30eb\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u81ea\u52d5\u5316\u6a5f\u80fd\u3092\u62e1\u5145"},"content":{"rendered":"\n<p>\u3000\u30b0\u30fc\u30b0\u30eb\uff08Google\uff09\u306f\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u81ea\u52d5\u5316\u88fd\u54c1\u3068\u7b2c\u4e09\u8005\u306e\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff08CRM\uff09\u88fd\u54c1\u306e\u7d71\u5408\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u65b9\u91dd\u3060\u3002<br><br>\u3000\u30d9\u30f3\u30c1\u30e3\u30fc\u30d3\u30fc\u30c8\u8a8c\u306b\u3088\u308b\u3068\u3001\u30b0\u30fc\u30b0\u30eb\u306f\u3001\u30af\u30e9\u30a6\u30c9\u88fd\u54c1\u306e\u4e00\u3064\u3068\u3057\u3066\u3001\u5404\u793e\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3089\u304c\u4f7f\u3046\u30c4\u30fc\u30eb\u7fa4\u3092\u63d0\u4f9b\u3059\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30bb\u30f3\u30bf\u30fcAI\uff08Contact Center AI\uff09\u30922019\u5e74\u306b\u5e02\u5834\u6295\u5165\u3057\u305f\u3002\u305d\u308c\u304b\u30891\u5e74\u5f8c\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30e0\u751f\u6210\u306e\u97f3\u58f0\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u901a\u8a71\u3092\u6587\u5b57\u5316\u3059\u308b\u6a5f\u80fd\u304c\u8ffd\u52a0\u3055\u308c\u305f\u3002<br><br>\u3000\u4eca\u56de\u306e\u6a5f\u80fd\u62e1\u5145\u306f\u3001\u30b0\u30fc\u30b0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u306e\u3055\u307e\u3056\u307e\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3092\u610f\u56f3\u3057\u305f\u3082\u306e\u3067\u3001\u30b0\u30fc\u30b0\u30eb\u306f\u300c\u62e1\u5f35\u6a5f\u80fd\u300d\u3068\u4f4d\u7f6e\u4ed8\u3051\u3066\u3001CRM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u7fa4\u3068\u306e\u65b0\u3057\u3044\u7d71\u5408\u30b5\u30dd\u30fc\u30c8\u3092\u8ffd\u52a0\u3059\u308b\u3002<br><br>\u3000\u300c\u55b6\u696d\u3084\u8ca9\u4fc3\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u5404\u73ed\u3092\u3001\u5171\u901a\u306e\u30c7\u30fc\u30bf\u304a\u3088\u3073\u9867\u5ba2\u4f53\u9a13\u3067\u7d71\u5408\u3057\u3084\u3059\u304f\u3059\u308b\u300d\u3068\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30bb\u30f3\u30bf\u30fcAI\u306e\u88fd\u54c1\u8cac\u4efb\u8005\u30e4\u30ea\u30f4\u30fb\u30a2\u30c0\u30f3\u6c0f\u306f\u8aac\u660e\u3057\u3066\u3044\u308b\u3002<br><br>\u3000\u9867\u5ba2\u5bfe\u5fdc\u30b3\u30fc\u30eb\u30fb\u30bb\u30f3\u30bf\u30fc\u306f\u3053\u308c\u307e\u3067\u3001\u81ea\u52d5\u5316\u6280\u8853\u306e\u5c0e\u5165\u304c\u6bd4\u8f03\u7684\u9045\u3044\u5206\u91ce\u3060\u3063\u305f\u3002\u4e88\u7b97\u306e\u5236\u7d04\u3084\u696d\u52d9\u624b\u9806\u306b\u95a2\u3059\u308b\u8ab2\u984c\u304c\u3042\u3063\u305f\u305f\u3081\u3060\u3002\u3057\u304b\u3057\u3001\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u30fb\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u306e\u767a\u751f\u4ee5\u6765\u3001\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u304c\u5897\u3048\u3001\u307e\u305f\u4eba\u624b\u4e0d\u8db3\u3082\u751f\u3058\u3066\u3044\u308b\u305f\u3081\u3001\u591a\u304f\u306e\u4f1a\u793e\u304c\u30b3\u30fc\u30eb\u30fb\u30bb\u30f3\u30bf\u30fc\u306e\u6a5f\u80fd\u62e1\u5145\u3084\u52b9\u7387\u5316\u306b\u53d6\u308a\u7d44\u3080\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u308b\u3002<br><br>\u3000\u300c\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u524d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30bb\u30f3\u30bf\u30fcAI\u306f\u30b3\u30fc\u30eb\u30fb\u30bb\u30f3\u30bf\u30fc\u306e\u9700\u8981\u5bfe\u5fdc\u3092\u652f\u63f4\u3057\u3066\u304d\u305f\u304c\u3001\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u3092\u7d4c\u3066\u3001\u30b7\u30b9\u30c6\u30e0\u306b\u6280\u8853\u7684\u306a\u3059\u304d\u9593\u304c\u3042\u308b\u3053\u3068\u304c\u308f\u304b\u3063\u305f\u300d\u300c\u305d\u308c\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u3001\u5927\u5c0f\u3055\u307e\u3056\u307e\u306e\u4f1a\u793e\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3057\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306b\u3082\u826f\u3044\u7d50\u679c\u3092\u3082\u305f\u3089\u3059\u6a5f\u4f1a\u3092\u7279\u5b9a\u3057\u305f\u300d\u3068\u3001\u30a2\u30c0\u30f3\u6c0f\u306f\u8aac\u660e\u3057\u3066\u3044\u308b\u3002<br><br>\u3000\u4eca\u56de\u8ffd\u52a0\u3055\u308c\u305f\u6a5f\u80fd\u306b\u3088\u3063\u3066\u3001\u65e2\u5b58\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u958b\u767a\u30ad\u30c3\u30c8\u3067\u9867\u5ba2\u4f53\u9a13\u5411\u4e0a\u6a5f\u80fd\u3092\u5f37\u5316\u3057\u3066\u30e2\u30d0\u30a4\u30eb\u7528\u3068\u30a6\u30a7\u30d6\u7528\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u306b\u7d44\u307f\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u307e\u305f\u3001CRM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5229\u7528\u3057\u3066\u3001\u97f3\u58f0\u3084\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u30c1\u30e3\u30c3\u30c8\u3068\u3044\u3063\u305f\u8907\u6570\u30c1\u30e3\u30f3\u30cd\u30eb\u3092\u6a2a\u65ad\u7684\u306b\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3002<br><br>\u3000\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30bb\u30f3\u30bf\u30fcAI\u306f\u3001\u30a2\u30de\u30be\u30f3\u30fb\u30a6\u30a7\u30d6\u30fb\u30b5\u30fc\u30d3\u30b7\u30ba\uff08AWS\uff09\u304c2\u5e74\u524d\u306b\u5c0e\u5165\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u30fb\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\uff08Contact Center Intelligence\uff09\u3068\u5bfe\u6297\u3059\u308b\u3002\u30a2\u30de\u30be\u30f3\u306e\u540c\u88fd\u54c1\u3082\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3084\u5206\u6790\u3001\u4eba\u5de5\u77e5\u80fd\u3001\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u3092\u7d71\u5408\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u3002<br><br><a href=\"https:\/\/venturebeat.com\/2022\/03\/21\/google-cloud-expands-contact-center-automation-offerings-with-third-party-integrations\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/venturebeat.com\/2022\/03\/21\/google-cloud-expands-contact-center-automation-offerings-with-third-party-integrations\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u3000\u30b0\u30fc\u30b0\u30eb\uff08Google\uff09\u306f\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u81ea\u52d5\u5316\u88fd\u54c1\u3068\u7b2c\u4e09\u8005\u306e\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff08CRM\uff09\u88fd\u54c1\u306e\u7d71\u5408\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u65b9\u91dd\u3060\u3002 \u3000\u30d9\u30f3\u30c1\u30e3\u30fc\u30d3\u30fc\u30c8\u8a8c\u306b\u3088\u308b\u3068\u3001\u30b0\u30fc\u30b0\u30eb\u306f\u3001\u30af\u30e9\u30a6\u30c9\u88fd\u54c1\u306e\u4e00\u3064\u3068\u3057\u3066\u3001\u5404\u793e\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3089\u304c\u4f7f\u3046\u30c4\u30fc\u30eb\u7fa4\u3092\u63d0\u4f9b\u3059\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30bb\u30f3\u30bf\u30fcAI\uff08Contact Center AI\uff09\u30922019\u5e74\u306b\u5e02\u5834\u6295\u5165\u3057\u305f\u3002\u305d\u308c\u304b\u30891\u5e74\u5f8c\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30e0\u751f\u6210\u306e\u97f3\u58f0\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u901a\u8a71\u3092\u6587\u5b57\u5316\u3059\u308b\u6a5f\u80fd\u304c\u8ffd\u52a0\u3055\u308c\u305f\u3002 \u3000\u4eca\u56de\u306e\u6a5f\u80fd\u62e1\u5145\u306f\u3001\u30b0\u30fc\u30b0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u306e\u3055\u307e\u3056\u307e\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3092\u610f\u56f3\u3057\u305f\u3082\u306e\u3067\u3001\u30b0\u30fc\u30b0\u30eb\u306f\u300c\u62e1\u5f35\u6a5f\u80fd\u300d\u3068\u4f4d\u7f6e\u4ed8\u3051\u3066\u3001CRM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u7fa4\u3068\u306e\u65b0\u3057\u3044\u7d71\u5408\u30b5\u30dd\u30fc\u30c8\u3092\u8ffd\u52a0\u3059\u308b\u3002 \u3000\u300c\u55b6\u696d\u3084\u8ca9\u4fc3\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u5404\u73ed\u3092\u3001\u5171\u901a\u306e\u30c7\u30fc\u30bf\u304a\u3088\u3073\u9867\u5ba2\u4f53\u9a13\u3067\u7d71\u5408\u3057\u3084\u3059\u304f\u3059\u308b\u300d\u3068\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30bb\u30f3\u30bf\u30fcAI\u306e\u88fd\u54c1\u8cac\u4efb\u8005\u30e4\u30ea\u30f4\u30fb\u30a2\u30c0\u30f3\u6c0f\u306f\u8aac\u660e\u3057\u3066\u3044\u308b\u3002 \u3000\u9867\u5ba2\u5bfe\u5fdc\u30b3\u30fc\u30eb\u30fb\u30bb\u30f3\u30bf\u30fc\u306f\u3053\u308c\u307e\u3067\u3001\u81ea\u52d5\u5316\u6280\u8853\u306e\u5c0e\u5165\u304c\u6bd4\u8f03\u7684\u9045\u3044\u5206\u91ce\u3060\u3063\u305f\u3002\u4e88\u7b97\u306e\u5236\u7d04\u3084\u696d\u52d9\u624b\u9806\u306b\u95a2\u3059\u308b\u8ab2\u984c\u304c\u3042\u3063\u305f\u305f\u3081\u3060\u3002\u3057\u304b\u3057\u3001\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u30fb\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u306e\u767a\u751f\u4ee5\u6765\u3001\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u304c\u5897\u3048\u3001\u307e\u305f\u4eba\u624b\u4e0d\u8db3\u3082\u751f\u3058\u3066\u3044\u308b\u305f\u3081\u3001\u591a\u304f\u306e\u4f1a\u793e\u304c\u30b3\u30fc\u30eb\u30fb\u30bb\u30f3\u30bf\u30fc\u306e\u6a5f\u80fd\u62e1\u5145\u3084\u52b9\u7387\u5316\u306b\u53d6\u308a\u7d44\u3080\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u308b\u3002 \u3000\u300c\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u524d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30bb\u30f3\u30bf\u30fcAI\u306f\u30b3\u30fc\u30eb\u30fb\u30bb\u30f3\u30bf\u30fc\u306e\u9700\u8981\u5bfe\u5fdc\u3092\u652f\u63f4\u3057\u3066\u304d\u305f\u304c\u3001\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u3092\u7d4c\u3066\u3001\u30b7\u30b9\u30c6\u30e0\u306b\u6280\u8853\u7684\u306a\u3059\u304d\u9593\u304c\u3042\u308b\u3053\u3068\u304c\u308f\u304b\u3063\u305f\u300d\u300c\u305d\u308c\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u3001\u5927\u5c0f\u3055\u307e\u3056\u307e\u306e\u4f1a\u793e\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3057\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306b\u3082\u826f\u3044\u7d50\u679c\u3092\u3082\u305f\u3089\u3059\u6a5f\u4f1a\u3092\u7279\u5b9a\u3057\u305f\u300d\u3068\u3001\u30a2\u30c0\u30f3\u6c0f\u306f\u8aac\u660e\u3057\u3066\u3044\u308b\u3002 \u3000\u4eca\u56de\u8ffd\u52a0\u3055\u308c\u305f\u6a5f\u80fd\u306b\u3088\u3063\u3066\u3001\u65e2\u5b58\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u958b\u767a\u30ad\u30c3\u30c8\u3067\u9867\u5ba2\u4f53\u9a13\u5411\u4e0a\u6a5f\u80fd\u3092\u5f37\u5316\u3057\u3066\u30e2\u30d0\u30a4\u30eb\u7528\u3068\u30a6\u30a7\u30d6\u7528\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u306b\u7d44\u307f\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u307e\u305f\u3001CRM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5229\u7528\u3057\u3066\u3001\u97f3\u58f0\u3084\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u30c1\u30e3\u30c3\u30c8\u3068\u3044\u3063\u305f\u8907\u6570\u30c1\u30e3\u30f3\u30cd\u30eb\u3092\u6a2a\u65ad\u7684\u306b\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3002 \u3000\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30bb\u30f3\u30bf\u30fcAI\u306f\u3001\u30a2\u30de\u30be\u30f3\u30fb\u30a6\u30a7\u30d6\u30fb\u30b5\u30fc\u30d3\u30b7\u30ba\uff08AWS\uff09\u304c2\u5e74\u524d\u306b\u5c0e\u5165\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u30fb\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\uff08Contact Center Intelligence\uff09\u3068\u5bfe\u6297\u3059\u308b\u3002\u30a2\u30de\u30be\u30f3\u306e\u540c\u88fd\u54c1\u3082\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3084\u5206\u6790\u3001\u4eba\u5de5\u77e5\u80fd\u3001\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u3092\u7d71\u5408\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u3002 https:\/\/venturebeat.com\/2022\/03\/21\/google-cloud-expands-contact-center-automation-offerings-with-third-party-integrations\/<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[2,8],"tags":[],"_links":{"self":[{"href":"http:\/\/usfrontlinenews.com\/index.php?rest_route=\/wp\/v2\/posts\/65032"}],"collection":[{"href":"http:\/\/usfrontlinenews.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/usfrontlinenews.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/usfrontlinenews.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/usfrontlinenews.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=65032"}],"version-history":[{"count":1,"href":"http:\/\/usfrontlinenews.com\/index.php?rest_route=\/wp\/v2\/posts\/65032\/revisions"}],"predecessor-version":[{"id":65033,"href":"http:\/\/usfrontlinenews.com\/index.php?rest_route=\/wp\/v2\/posts\/65032\/revisions\/65033"}],"wp:attachment":[{"href":"http:\/\/usfrontlinenews.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=65032"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/usfrontlinenews.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=65032"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/usfrontlinenews.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=65032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}